What is your privacy policy?

PamperedPawGifts.com respects your privacy and we are committed to protecting it. PamperedPawGifts.com believes in keeping your information confidential. We only collect information from you when you specifically and knowingly provide such information.

PamperedPawGifts.com does not share, sell or rent any personal information to other companies or third parties ever.

PamperedPawGifts.com collects and uses information in the following ways: Order Fulfillment - When you order from our site, we request your, name, email address, mailing address, telephone number, credit card number and expiration date. This information allows us to process, fulfill and alert you to the status of your order.

PamperedPawGifts.com is very protective of the privacy of its customers.

Policy Changes

From time to time, we may find it necessary to alter/change certain store policies to better serve our clients. Please review our FAQ page often for changes and updates, as they are subject to change without notice.

Links to Other Web Sites

Please be aware that when you click on links that take you to third party web sites, you will be subject to their respective privacy policy. Pampered Paw Gifts cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site.

Is your checkout secure?

Yes! Your payment is processed via Square. You can read about their secure SSL here: https://squareup.com/security

In addition to the secure SSL implemented by Square, Pampered Paw Gifts also uses its own SSL certificate.

Positive SSL Secured Website

When do I need to order?

I want to get your order to your fur babies for their special day, but you need to order as early as possible.

Early orders are very welcomed.

Each item takes different times depending on how much it is in demand. The ships in time frame is listed for each item in the product description tab, below the images.

It is best to order now and make note of the date needed in the notes section on the checkout page. This will help ensure your order arrives in time. But keep in mind weekends and holidays when we will not be shipping.

Also, each item lists the ships in # days, so if the item you are buying ships in 4-7 days and you write in the text box date needed in 2 days, it will not happen.

Do not wait until the last minute to order. This goes for holidays too! Valentines and Christmas we are super busy, so you need to order early not a week or days before the big day, or your order will not arrive in time.

Remember we try to help grow and partner with mom and pop pet lover vendors, baking and making gifts with love and care one order at a time. So, patience and early ordering is crucial on your part.

What payment options do you accept?

We have 2 options for payment.

  • Direct Credit Card Entry
  • Pampered Paw Gifts E-Gift Certificate

1. Payment by Credit Card Entry

We accept all major credit cards.  Your credit card statement may list as the following for your purchase: SQ *PAMPERED PAW GIFTS.

Disputes

Please always contact us first to resolve any issue. If you contact your credit card to dispute a legit charge, meaning you did not email us for your tracking and get a reply (usually within 24-48 hours) from us first. Or did not read the shipping time frame listed on each item and in the FAQ section and get upset about the order not arriving in the time you wanted. You are only hurting our small business and the animals we help.

2. Payment by Pampered Paw Gifts E-Gift Certificate

pampered paw gifts gift certificate

  1. Simply type in your code on your gift certificate & Click the Update button
  2. If your gift certificate redemption value is less than the total of your order; you will be sent by email a new gift certificate code with the remaining amount available.

 

 

What is your shipping policy?

Currently, we only ship within the U.S.. We can not ship perishable items to PO Boxes.

We do not ship to Hawaii, Alaska, Military Bases (APO/FPO DPO) or American territories like Puerto Rico.

Items with the option of Fast Shipping: Please note if you order on a Wed-Sun , it will not ship until next Monday or Tuesday. Also note this option states ships in 2 days not arrives in 2 days.  Remember these are made to order so we have to have time to make them. You still have shipping time to account for which will be another 2-4 days. Also Fast Shipping is only available for items that list the option is available.

FAST VS EXPRESS SHIPPING INFO: Fast shipping option is NOT Express Shipping, it just means your order will ship faster. Items clearly state if the item is available for fast shipping or express shipping.  If it is available for Express Shipping, you still have to choose Express Shipping on the checkout page.

Items with the option of fast shipping, may ship USPS regular standard mail, if you choose the option of normal shipping.

  • Any orders received after 5pm EST will be considered ordered the next business day.
  • Saturday and Sunday are not business days do not count them.
  • Orders are not delivered on Sunday or USPS Listed Holidays.
  • Keep in mind Mother Nature can slow down your order, i.e. Floods, Snow etc. We have no control over that.

The ship to address must be correct, if it is not email us immediately with the corrected address. If you do not email us immediately with the correct address, your items will be shipped to the address you provided.

Please note that each item has a Ships In # Days, This means the time to bake, make or prepare your item, NOT the delivered by day. SHIPS IN MEANS JUST THAT IT WILL SHIP (LEAVE OUR STORE) IN # DAYS, THEN YOU MUST ADD THE SHIPPING TIME WHICH IS 2-4 DAYS ON AVERAGE.

It is best to read when the specific item will ship. This information will be listed on the product description tab, below the images.

Where do I write a note and instructions for my order?

Please list in the text box listed as Order Notes on the checkout page, more about the doggie or kitty cat. Gift note, Date needed etc..(see example image below)

order notes

If you notice on your confirmation email, that you do not see your message, please email us your message, along with your order number. If you do not get a reply within 1 day, email again to make sure the spam monster did not eat your email to us.

PLEASE NOTE THAT IF YOU ORDER SOMETHING THAT TAKES 10 DAYS TO SHIP AND NEED IT NEXT DAY, JUST BECAUSE YOU TYPE IN THAT DATE IN THIS NOTE SECTION DOES NOT MEAN IT WILL ARRIVE NEXT DAY. IT WILL SHIP PER THAT SPECIFIC ITEMS TIME FRAME AS LISTED ON EACH ITEM.

Also do not ask for something to be engraved or a cake to have a name unless it stated that option is available. Because it won't happen, sorry.

Why did I not get everything that I ordered?

If you ordered something that clearly states in bold red this item is not available from this date to this date and you still order, if we could not do a close enough substitute, we will make a note on your account and deduct the item(s) and only charge you for the items shipped.

Is carob a chocolate? I thought that was bad for dogs.

Carob is a dog-friendly substitute for chocolate. With all the same great sweet richness that makes chocolate a delight to eat, carob is made from the bean pods of the carob tree. It is 100% natural and 100% healthy for dogs and even gives them some pretty great health benefits.

Why is this carrot cake so small and so dark?

The cake seems small to a person but it is a perfect size for a doggie. The cakes that are 4.5" W x 2.25" H feed my 6 dogs 2 times, they are chihuahuas, an Italian Greyhound and a larger chi dalmatian mix. Too much would upset their tummies. It feeds 2 large dogs if cut in half, the cake is very rich and dense. Any more would make them ill. Remember this is a treat not a meal.

Our carrot cakes look very dark that is normal. The outside edges all the way around get dark, it's carrot cake, that happens even to human carrot cake (due to the added natural sugars from the carrots and honey). And the texture is not supposed to be as soft and fluffy as a human cake (otherwise it would never ship in one piece).

Why are you charging for ice packs in SEPT or OCT?

Because FL, TX, GA, AZ, NM are still in the 80's and 90's and we are in FL so your stuff WILL melt.

Why did I get something different from what I ordered?

If you ordered something that clearly states in bold red this item is not available from this date to this date and you still order, we will ship something as close as possible instead.

Why did my order not have everything I ordered in one box?

Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order.

You may get 4 items and all 4 arrive in different boxes, with sister company names as the return address.

Each item will list how long the ships in time frame will be.

When will I receive my holiday items?

Holiday items are only available during that holiday season. Any orders for holiday items not in the same month as the holiday will be considered a pre-order for that holiday. Also, if you order a few months ahead of a holiday, the items on our page may change and the item you see may not be available. Each season we change designs on treats and other items. *** Holiday items will ship right before that holiday unless otherwise specified in the notes section at checkout.***

It shows my order was delivered but I don't see it. Where is it?

  • Look around in case the driver hid the package.
  • See if someone else accepted the delivery.
  • Double check the shipping address.
  • Look for a notice of attempted delivery.
  • Check your mailbox or where you receive mail.
  • Check with your doorman or front office.

I ordered a couple gifts for a friend where is it?

We get this all the time, believe it or not your friend got the gift and did not thank you for it.

  • Because you did not give us a gift note to add so they have no clue whom to thank.
  • They just forgot to thank you.

Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order.

If you email us a request, you will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the timeframe expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

Why was my order not shipped Express like I paid for?

You ordered something that does not ship express shipping, look at the item and read the description, it will statebelow the ships in # days, Express Shipping is not available.

If you still ordered the item express shipping, what we will do for you since you paid more for shipping is put your order before all other orders we got for the day and make it first . We will not give you a refund, you are paying for us to put your order ahead of everyone else for that day. Now it does not mean it will ship faster but will be shipped before all other orders taken that day.

Does Pampered Paw Gifts use Green packing?

Yes! Pampered Paw Gifts sends gifts in recycled boxes and recycled packing peanuts. We also do not send invoices in our packages to save trees. Some of our sister companies do, we always ask them to refrain whenever possible to save a tree.

Also, Pampered Paw Gifts .com does not have a catalog in order to help save trees! Our newsletter is digital only so no paper is used for it as well.

We ship mostly via USPS:

The Postal Service has the largest civilian alternate fuel vehicle fleet in the nation. Priority Mail and Express Mail boxes and envelopes are Cradle to CradleSM certified. So they can go right in the recycling bin. They use water-based inks to print stamps. They use refined bio-based oil, alternative fuels such as compressed natural gas, hydrogen, or ethanol gas, and re-tread tires on our fleet of Postal vehicles They 're constantly streamlining our delivery routes to reduce driving time and fuel use.

What is status of my order?

If you email us a request, you will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the timeframe expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

If you live in an apartment check with your neighbors, front office, front desk etc.

We suggest contacting the USPS with the tracking number we provided you to resolve the matter with them.

Domestic & International USPS Tracking 1-800-222-1811

Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET

Can I cancel my order?

Because we processes our orders in "real time" once an order has been submitted it cannot be changed. Orders refused once processed for shipping and returned will be treated as a cancellation on your part and will not be refunded. If we are unable to process your order due to an item being unavailable.  Please note a refund may take up to 15-60 days.

How can I track my order?

We will email your tracking number, so you have constant access to your package information, unless your item is listed as Standard Shipping.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the time frame expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

USPS,UPS,FEDEX Delivery Confirmation service only confirms that a shipment has been delivered. Delivery Confirmation data may or may not show the exact time a shipment has entered the system. USPS Express Tracking provides actual real-time tracking of a shipment (documents the shipment location from the time it enters the shipper's system). We do not guarantee delivery dates or shipping times unless specifically guarantee by the shipper (USPS, UPS, FEDEX).

Will I need to sign for my package?

Orders of $100.00 or more may require a signature when your order is delivered.  Also, you may have to sign for your package if you order express shipping.

 

What is your return/exchange policy?

All sales are final. Lost or damaged items during shipment are the responsibility of the carrier.

For Health reasons Returns/Exchanges will NOT be accepted. ALL SALES ARE FINAL.

SO PLEASE MAKE SURE YOU ORDER THE RIGHT ITEM, COLOR AND SIZE.

If the customer is not available at delivery time or the item (s) are perishable and returned to us due to incorrect address given by the customer . The customer is responsible for cost on all items that are no longer sellable due to the items perishable nature, shipping charges and reshipping charges.

How does your Loyalty Card Program work?

Spend $20 + per order before shipping & you get a paw print. Get 10 paw prints and get a Free Organic Pooch Any Occasion Cake.  The image below shows the cake with a Happy Birthday message, but you can choose a message for any occasion.

To get a card or update the card you have, just mention you want or have a loyalty card in the notes section on the checkout page so we can email you a new or revised card after every purchase. We will have your name on file and keep track of your purchases to know how many paw prints should be on the card we email you.

We will send you a virtual Loyalty Card with the updated paw prints in the boxes.

When you have 10 paw prints, we will ship, to the address of your choice, a cake and email you a new blank card and the tracking for your free cake. It will be one of the cakes shown in the image below, with your choice of text.

pampered paw gifts loyalty card

pampered paw gifts loyalty program free cake

What if items arrive damaged?

We ship everything WELL wrapped, we can not be held liable for damages caused by the shipper. Send photos and document the damages to the shipping company, UPS,USPS or FEDEX.

Once a package is shipped we do not accept responsibility for any damage or loss that occurs during carrier delivery.

By ordering through our website, the buyer/purchaser agrees to accept any and all of the following as proof of delivery: USPS delivery confirmation or USPS signature confirmation information. If there is proof of delivery as stated above, we take no responsibility for lost / damaged merchandise. If there is proof of delivery as stated above, it is the customer's responsibility to submit a claim with the shipper (UPS, FEDEX,USPS) .

PLEASE NOTE: Despite my best efforts in packaging, I can NOT guarantee that you will not have damage. I will continue to make every effort possible to package these items carefully so that they will arrive safely.

How do I prevent my items from melting, if I'm not home?

If your item does not state that it comes in a thermal box. Make sure you have a container or something marked for your USPS,UPS or FedEx carrier at your door with ice in it so you can be non melty and pest free and check for it everyday to ensure it does not sit outside long, that will cause ants, they love our treats too!

We have a container at my door, we are in FL so pests and heat are always an issue with perishable items.

You can get one at walmart for $9-$30 based on size needed, keep in mind the box may be large. And some re-useable ice packs are fairly cheap also.

We ship everything WELL wrapped, we can not be held liable for damages caused by the shipper. Send photos and document the damages to the shipping company, UPS,USPS or FEDEX.

Here is a picture to give you an idea of what we suggest.

What if my package is misdirected or returned?

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the time frame expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another companies performance. We trust you will understand.

Please make sure your (ship to) is correct. Our system ships to the address listed on the form, so make sure it is the right one.

Perishable items that are returned to us can not be resold. You must make a new purchase. We made your order, shipped your order to the address you gave us. We are not responsible for you not accepting the order, following instructions left by USPS, FEDEX or UPS resulting in the items being sent back to us.

If the following conditions apply, the customer will be responsible for the cost to reship the order:

  • If we send a shipment to the correct address that you gave us and it is returned to us
  • If you provide us with the wrong address
  • If the shipment is delayed due to shipper's (UPS,FEDEX,USPS) error weather etc

Why do you not have a phone number?

All communication MUST be in writing by email for documentation purposes.

No phone policy

We have come to this conclusion after extensive study and experience with all avenues of contact, it is not a decision we made lightly or arbitrarily. Email makes more sense for several reasons:

A few years ago, a management consultant came into our office and banned us from talking to clients via email, insisting we should always use the phone. This was because he had just got off the phone from a client who had misunderstood an email we would of sent to him, the consultant not having read the email, was insistent that this would never have happened over the phone.

I beg to differ entirely , miscommunication still occurs verbally, perhaps more so. I would say it is easier to miss-hear something than miss-read it, especially when accents are involved. His argument is that you can not perceive tone across text and so your words can be misconstrued. I can see his point on this, but to some degree the same could be said of verbal communication without body language.

Furthermore, I can write an email and then if it does not make sense I will rewrite it, changing it until all is clear. Of course with a phone call, you also can not re-read the conversation at a later date, nor can you forward the information on verbatim as you could an email, potentially introducing a chain of misunderstandings.

Email has plenty of benefits over the phone:

It is asynchronous so it is not instantly distracting, I can get to a logical break in whatever I am doing before I even look at your email.

You can send attachments, links, and anything else that is needed.

However, what really convinced me was the fact that the consultant said "I have just read the email and what you have said is quite clear, it is not your fault he misunderstood it". Had the misunderstanding originated from a phone call this would have been quite different, he would have taken the client word that we would of made this promise and failed to keep it.

Emails provide accountability which I find invaluable as a business owner.

Still have unanswered questions?

Please review our entire FAQ page for answers to many of your questions. If you have a question you can contact us by email , we will be happy to answer them for you.

We do check and answer emails after business hours, if you do not get a reply within 24 hours, your email may of not went through due to technical issues with our form or was deleted by our SPAM filter.