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Yes! Pampered Paw Gifts sends gifts in recycled boxes and recycled packing peanuts. We also do not send invoices in our packages to save trees. Some of our sister companies do, we always ask them to refrain whenever possible to save a tree.

Also, Pampered Paw Gifts .com does not have a catalog in order to help save trees!

We ship mostly via USPS:

The Postal Service has the largest civilian alternate fuel vehicle fleet in the nation. Priority Mail and Express Mail boxes and envelopes are Cradle to CradleSM certified. So they can go right in the recycling bin. They use water-based inks to print stamps. They use refined bio-based oil, alternative fuels such as compressed natural gas, hydrogen, or ethanol gas, and re-tread tires on our fleet of Postal vehicles They 're constantly streamlining our delivery routes to reduce driving time and fuel use.

Yes! Your payment is processed via Square. You can read about their secure SSL here: https://squareup.com/security

In addition to the secure SSL implemented by Square, Pampered Paw Gifts also uses its own SSL certificate.

We have 2 options for payment.

• Direct Credit Card Entry
• Pampered Paw Gifts E-Gift Certificate

1. Payment by Credit Card Entry

We accept all major credit cards (Visa, Master card and American Express). Your credit card statement may list as the following for your purchase: SQ *PAMPERED PAW GIFTS.

Disputes

Please always contact us first to resolve any issue. If you contact your credit card to dispute a legit charge, meaning you did not email us for your tracking and get a reply (usually within 24-48 hours) from us first. Or did not read the shipping time frame listed on each item and in the FAQ section and get upset about the order not arriving in the time you wanted. You are only hurting our small business and the animals we help.

You, the customer must do a dispute within 90 days of the first statement that contained the mistake. All inquiries after 90 days will not be responded to.

2. Payment by Pampered Paw Gifts E-Gift Certificate

1. Simply type in your code on your gift certificate & Click the Update button
2. If your gift certificate redemption value is less than the total of your order; you will be sent by email a new gift certificate code with the remaining amount available.

Please list in the text box listed as Order Notes on the checkout page, it is just under the zip code for the shipping address on the right side.

It says "Order notes (optional) " and then there is a text box. You can list more info about the doggie or kitty cat, a Gift note, Text for a cake (example: Happy 5th birthday fido), etc.

If you do not list the info needed for a cake or item and do not reply to our email for the information. We will place your order on hold until you email us with the requested information. So unless you want your order delayed. PLEASE WRITE THE INFORMATION NEEDED IN THE  NOTES SECTION.

If you notice on your confirmation email, that you do not see your message, please email us your message, along with your order number. And we will confirm that we got your message.

Update as of 9/2023: All PPG items, not items from my other vendors: Due to health issues, hEDS, I am no longer able to handwrite gift notes. it is too painful. We will type the gift note or a small snippet of the note on the shipping label so it can be seen by the recipient.

PLEASE NOTE THAT JUST BECAUSE YOU TYPE NEEDED NEXT DAY IN THE NOTE SECTION DOES NOT MEAN IT WILL ARRIVE THE NEXT DAY. IT WILL SHIP PER THAT SPECIFIC ITEM TIME FRAME AS LISTED ON EACH ITEM IN THE DESCRIPTION TAB.

We Ship Worldwide! Non perishable items only.
Just sign up for an US address here: https://www.myus.com/signup/
And you can purchase all non perishable items to ship worldwide! If you ship perishable items , we are not liable for them. All sales are final, no refunds.

We are not affiliated with this company but have used them with previous customers.

Currently, we only ship perishable items within the Lower 48 states U.S. We can not ship perishable items to PO Boxes. 

We do not ship to Hawaii, Alaska, Any Military Bases (APO/FPO DPO) or American territories like Puerto Rico.

Our drop down menu shows these available but we Do Not Ship there. (The plugin that deleted them is no longer available or we would take them off)  If you order and select one of these locations, your order will be placed on hold until you contact us with a new shipping address that is in the lower 48 United States.

If you ship to a UPS store, we are not responsible for perishable items going bad. We send you a email with tracking, check your spam file often.

Express Shipping option: Please do not confuse ships in time frame with travel time frame. The ships in time frame is listed on each item on the description tab. That means how long it takes for that item to ship. The shipping option Express shipping means once shipped, how long it takes to travel to its destination. If you select express shipping it does not mean that the ships in time frame is faster. Please note if express charges equal more than amount paid, the next available shipping option within the amount paid will be used.

Items with the option of Fast Shipping: Please note if you order on a Wed-Sun, it will not ship until next Monday or Tuesday. Unless Monday or Tuesday is a Postal Holiday then it will ship the next business day. Also, this option states ships in 1-3 days not arrives in 1-3 days. Remember these are made to order so we have to have time to make them. You still have shipping time to account for which will be another 2-4 days. Also, Fast Shipping is only available for items that list the option is available.

FAST VS EXPRESS SHIPPING INFO: Fast shipping option is NOT Express Shipping, it just means your order will ship faster. Items clearly state if the item is available for fast shipping or express shipping. If it is available for Express Shipping, you still have to choose Express Shipping on the checkout page.

Items with the option of fast shipping may ship USPS regular standard mail if you choose the option of normal shipping.

• Any orders received after 5 pm EST will be considered ordered the next business day.
• Saturday and Sunday are not business days do not count them.
• Orders are not shipped nor delivered on Sundays or USPS Listed Holidays.
• Keep in mind Mother Nature can slow down your order, i.e. Floods, Snow, etc. We have no control over that.

The ship to address must be correct, if it is not email us immediately with the corrected address. If you do not email us immediately with the correct address, your items will be shipped to the address you provided.

Please note that each item has a Ships In # Days, This means the time to bake, make, or prepare your item, NOT the delivered by day. SHIPS IN MEANS JUST THAT IT WILL SHIP (LEAVE OUR STORE) IN # DAYS, THEN YOU MUST ADD THE SHIPPING TIME WHICH IS 2-4 DAYS ON AVERAGE.

It is best to read when the specific item will ship. This information will be listed on the product description tab, below the images.

If an item states it ships via UPS we can not ship to a PO Box, they UPS not USPS, we will contact you via email research your name and info, and mail to the most logical option found online, if you do not reply by the end of the day we tried to contact you. If we can not find a physical address and do not hear from you, we will place the order on hold. It can not be refunded since we clearly state the item is shipping by UPS and they do not deliver to PO Boxes.

Loyalty Card:

Spend $20 + per order before shipping & you get a paw print. Get 10 paw prints and get a Free Organic Any Occasion Birthday Cake For Dogs (Unisex) or A Cat Cake of our choice.

To get a card or update the card you have, just mention you want or have a loyalty card in the notes section on the checkout page so we can email you a new or revised card after every purchase. We will have your name on file and keep track of your purchases to know how many paw prints should be on the card we email you.

We will send you a virtual Loyalty Card with the updated paw prints in the boxes.

When you have 10 paw prints, we will ship, to the address of your choice, a cake and email you a new blank card and the tracking for your free cake. It will be one of the cakes shown in the image below, with your choice of text.

Referral Program:

Ask us for a 15% custom discount code to promote on your Facebook, Twitter, Instagram, Pintrest and Youtube.

You can also use this discount code yourself and for friends and family.

If your code has 4 orders in a month, we ship you free pawsome goodies.

Some of the program participants get bonus freebies for doing such pawsome jobs promoting their promo code on all of their social media.

Email us today for your code! pamperedpawgifts@gmail.com

This is for serious promoters only. If you do not promote us on a regular basis or have a sale in months. We will delete and cancel your code.

I want to get your order to your fur babies for their special day, but you need to order as early as possible.

Early orders are very welcomed.

Each item takes different times depending on how much it is in demand. The ships in time frame is listed for each item in the product description tab, below the images.

It is best to order now and make note of the date needed in the notes section on the checkout page. This will help ensure your order arrives in time. But keep in mind weekends and holidays when we will not be shipping.

Also, each item lists the ships in # days, so if the item you are buying ships in 4-7 days and you write in the text box date needed in 2 days, it will not happen.

Do not wait until the last minute to order. This goes for holidays too! Valentines and Christmas we are super busy, so you need to order early not a week or days before the big day, or your order will not arrive in time.

Remember we try to help grow and partner with mom and pop pet lover vendors, baking and making gifts with love and care one order at a time. So, patience and early ordering is crucial on your part.

Because we processes our orders in "real time" once an order has been submitted it cannot be changed.  All sales are final. Orders refused once processed for shipping and returned will be treated as a cancellation on your part and will not be refunded.

Holiday items are only available during that holiday season. Any orders for holiday items not in the same month as the holiday will be considered a pre-order for that holiday.  The only exception to this is, if you order a Christmas basket in Feb, if there is a non holiday version, we will send it instead. Also, if you order a few months ahead of a holiday, the items on our page may change and the item you see may not be available. Each season we change designs on treats and other items. *** Holiday items will ship right before that holiday unless otherwise specified in the notes section at checkout.***

If you email us a request, you will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the timeframe expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

We ship per each carrier’s rules and regulations and are bound to their policies. Once the package has been handed to the shipping carrier that liability of the package no longer lies with PPG nor are we liable for lost or stolen merchandise. PPG has no control over a carrier’s actual delivery time or their decision if your location is considered "safe" to leave a package. If a delivery attempt has been made, the carrier will leave a notice which the recipient must follow. PPG will not refund or reship any package that has been marked as "Delivered" by the carrier even if recipient claims non-receipt. We suggest that the recipient contact the delivering carrier to verify where parcel was placed.

Also, if you ordered a perishable item, it is at your own decision to let your pet eat it if the shipping was delayed. It may of gone bad.

If you live in an apartment check with your neighbors, front office, front desk etc.

We suggest contacting the USPS with the tracking number we provided you to resolve the matter with them.

Domestic & International USPS Tracking 1-800-222-1811

Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET

All sales are final. Lost or damaged items during shipment are the responsibility of the carrier.

For Health reasons Returns/Exchanges will NOT be accepted. ALL SALES ARE FINAL.

SO PLEASE MAKE SURE YOU ORDER THE RIGHT ITEM, COLOR AND SIZE.

You will not be refunded. ALL SALES ARE FINAL.

Even if the recipient :

• is not available at delivery time and something happens to the order.
• leaves them in their mailbox for days and it goes bad
• leave it in their car for days and it goes bad
• item (s) that are perishable and returned to us due to incorrect address given by the customer will go bad and we can not resell nor will you get a refund.

We ship per each carrier’s rules and regulations and are bound to their policies. Once the package has been handed to the shipping carrier that liability of the package no longer lies with PPG nor are we liable for lost or stolen merchandise. PPG has no control over a carrier’s actual delivery time or their decision if your location is considered "safe" to leave a package. If a delivery attempt has been made, the carrier will leave a notice which the recipient must follow. PPG will not refund or reship any package that has been marked as "Delivered" by the carrier even if recipient claims non-receipt. We suggest that the recipient contact the delivering carrier to verify where parcel was placed.

We have many cakes and treats that you must type in the notes section at checkout for the details needed for your order. Such as a salutation (i.e. Happy Birthday, Happy Gotcha Day) name and age.  We will email you through your email given and through your account page on our website. If we do not hear from you, we will place your order on hold.

And that is why your order was delayed not because of us but because you did not write in the notes section at checkout nor reply to our emails requesting the information.

The notes section is located right under the ship to address on the checkout page.

If you notice on your confirmation email, that you do not see your message, please email us your message, along with your order number.

If you ordered something that sells out or becomes back ordered (something that we can not control due to the real time aspect of ordering) , if we could not send a similar substitute, we will make a note on your account and deduct the item(s) and only charge you for the items shipped.

For one of these reasons:

All sales are final so we will substitute something similar as possible at the same value or higher value.

1. Our items such as items in a gift basket, treats, toys, the actual gift basket, bows and ribbons may change based upon what is available when ordered. You understand our gifts are made after we receive your order; we do that so they are as fresh as possible. It also allows us to make any product substitutions necessary to fill your order.
2. If you ordered something (for example a get well gift for a friend) during a hurricane or other natural disaster and it can not ship, we will send something similar from one of our other vendors (we have mom and pop vendors all over the USA)  that is not dealing with a natural disaster. We will send something of equal or more value.
3. If you order a item that offers fast shipping & you choose fast shipping and the item is not available. We'll make something very similar, we will do so in order to ship it in a timely manner.
4. If the item is a gift and we know you need it sent asap. If we have a similar item, we will substitute it for the item ordered. Sometimes it will be the same value and sometimes since we are out of the item ordered we will send an item that actually costs more than the item ordered as a courtesy.

Carob is a dog-friendly substitute for chocolate. With all the same great sweet richness that makes chocolate a delight to eat, carob is made from the bean pods of the carob tree. It is 100% natural and 100% healthy for dogs and even gives them some pretty great health benefits.

The cake seems small to a person but it is a perfect size for a doggie. The cakes that are 4.5" W x 2.25" H feed my 6 dogs 2 times, they are chihuahuas, an Italian Greyhound and a larger chi dalmatian mix. Too much would upset their tummies. It feeds 2 large dogs if cut in half, the cake is very rich and dense. Any more would make them ill. Remember this is a treat not a meal.

Our carrot cakes look very dark that is normal. The outside edges all the way around get dark, it's carrot cake, that happens even to human carrot cake (due to the added natural sugars from the carrots and honey). And the texture is not supposed to be as soft and fluffy as a human cake (otherwise it would never ship in one piece).

Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order.

You may get 4 items and all 4 arrive in different boxes, with sister company names as the return address.

Each item will list how long the ships in time frame will be.

• Look around in case the driver hid the package.
• See if someone else accepted the delivery.
• Double check the shipping address.
• Look for a notice of attempted delivery.
• Check your mailbox or where you receive mail.
• Check with your doorman or front office.

We ship per each carrier’s rules and regulations and are bound to their policies. Once the package has been handed to the shipping carrier that liability of the package no longer lies with PPG nor are we liable for lost or stolen merchandise. PPG has no control over a carrier’s actual delivery time or their decision if your location is considered "safe" to leave a package. If a delivery attempt has been made, the carrier will leave a notice which the recipient must follow. PPG will not refund or reship any package that has been marked as "Delivered" by the carrier even if recipient claims non-receipt. We suggest that the recipient contact the delivering carrier to verify where parcel was placed.

We get this all the time, believe it or not your friend got the gift and did not thank you for it.

• Because you did not give us a gift note to add so they have no clue whom to thank.
• They just forgot to thank you.

Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order.

If you email us a request, you will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the timeframe expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

You ordered something that does not ship express shipping, look at the item and read the description, it will statebelow the ships in # days, Express Shipping is not available.

If you still ordered the item express shipping, what we will do for you since you paid more for shipping is put your order before all other orders we got for the day and make it first . We will not give you a refund, you are paying for us to put your order ahead of everyone else for that day. Now it does not mean it will ship faster but will be shipped before all other orders taken that day.

We will email your tracking number, so you have constant access to your package information, unless your item is listed as Standard Shipping.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the time frame expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

USPS,UPS, FEDEX Delivery Confirmation service only confirms that a shipment has been delivered. Delivery Confirmation data may or may not show the exact time a shipment has entered the system. USPS Express Tracking provides actual real-time tracking of a shipment (documents the shipment location from the time it enters the shipper's system). We do not guarantee delivery dates or shipping times unless specifically guarantee by the shipper (USPS, UPS, FEDEX).

The absence of a delivery scan on a package does not necessarily indicate that the item was not delivered. It is possible the package was delivered but the scan was not captured. If you think this has happened, you may wish to contact the recipient to confirm delivery of the item. By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

Top 7 FAQ's about Toy Pet Supervision.

Q1: Why is it important to supervise my dog when they are playing with toys?

A1: Supervising your dog while playing with toys is essential for their safety. Toys can pose a choking hazard if they are destroyed and swallowed, especially with vigorous chewers. Monitoring playtime helps ensure your dog is using the toy properly and safely.

Q2: What should I look out for when supervising my dog's playtime?

A2: Look for any signs of the toy breaking or tearing. If it is, it's time to remove it to avoid any swallowing or choking risk. Also, observe your dog's behavior. If they appear frustrated, overly possessive, or aggressive with the toy, it might be necessary to intervene.

Q3: My dog seems to play well alone. Do I still need to supervise them?

A3: Even if your dog is generally good with toys, supervision is still recommended. Dogs can sometimes behave unexpectedly, and certain dangers, like swallowing a broken piece of a toy, can occur suddenly.

Q4: Can I leave my dog alone with a chew toy?

A4: It's not advisable to leave your dog alone with a chew toy, especially if they're an aggressive chewer. Even toys designed to be chewed can break into small pieces that might be swallowed, leading to potential digestive blockages. Always supervise chew time and inspect the toy regularly for signs of wear and tear.

Q5: What should I do if my dog swallows part of a toy?

A5: If you suspect your dog has swallowed a part of a toy, call your vet immediately. Depending on the size and material of the swallowed piece, it could pose a serious health risk. Your vet can advise on the best course of action, which might include inducing vomiting or, in serious cases, surgery.

Q6: How can I make sure the toys I buy are safe for my dog?

A6: Always buy toys that are appropriate for your dog's size and chewing behavior. Avoid toys with small parts that can be easily chewed off and swallowed. Read product descriptions and reviews to ensure you're buying from a reputable manufacturer known for safety and quality.

Q7: What are some alternatives if I can't always supervise my dog's playtime?

A7: If you can't always supervise your dog, consider providing toys that have a lower risk of breaking apart, like durable rubber toys, and avoid toys with small, detachable parts. It's also a good idea to provide safe interactive toys, like puzzle feeders, that can keep your dog entertained without much risk. However, it's still best to supervise your dog as much as possible when they're playing with toys.

We ship everything WELL wrapped, we can not be held liable for damages caused by the shipper, heat or pests.

Send photos and document the damages to the shipping company, UPS,USPS or FEDEX.

Once a package is shipped we do not accept responsibility for any damage or loss that occurs during carrier delivery.

By ordering through our website, the buyer/purchaser agrees to accept any and all of the following as proof of delivery: USPS delivery confirmation or USPS signature confirmation information. If there is proof of delivery as stated above, we take no responsibility for lost / damaged merchandise. If there is proof of delivery as stated above, it is the customer's responsibility to submit a claim with the shipper (UPS, FEDEX,USPS) .

PLEASE NOTE: Despite my best efforts in packaging, I can NOT guarantee that you will not have damage. I will continue to make every effort possible to package these items carefully so that they will arrive safely.

If it is summer and hot please make arrangements to be home or have a neighbor get your package immediately.  Especially if you ordered a cat cake.  Make sure you have a container or something marked for your USPS,UPS or FedEx carrier at your door  or a note in your mailbox to put it in the cooler at your door and have the cooler with ice packs or dry ice (be careful with dry ice) in it so you can be non melty and pest free and check for it everyday to ensure it does not sit outside long, that will cause ants and heat, they love our treats too!

We have a container at my door, we are in FL so pests and heat are always an issue with perishable items.

You can get one at walmart for $9-$30 based on size needed, keep in mind the box may be large. And some re-useable ice packs are fairly cheap also.

We ship everything WELL wrapped, we can not be held liable for damages caused by the shipper, heat or pests.

Here is a picture to give you an idea of what we suggest.

CAT TUNA OR CHICKEN CAKES:

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the time frame expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another companies performance. We trust you will understand.

Please make sure your (ship to) is correct. Our system ships to the address listed on the form, so make sure it is the right one.

All sales are final. You must make a new purchase. We are not responsible for you not accepting the order, giving the wrong shipping address,  not following any instructions left by USPS, FEDEX or UPS resulting in the items being sent back to us.

All communication MUST be in writing by email for documentation purposes.

No phone policy

We have come to this conclusion after extensive study and experience with all avenues of contact, it is not a decision we made lightly or arbitrarily. Email makes more sense for several reasons:

A few years ago, a management consultant came into our office and banned us from talking to clients via email, insisting we should always use the phone. This was because he had just got off the phone from a client who had misunderstood an email we would of sent to him, the consultant not having read the email, was insistent that this would never have happened over the phone.

I beg to differ entirely , miscommunication still occurs verbally, perhaps more so. I would say it is easier to miss-hear something than miss-read it, especially when accents are involved. His argument is that you can not perceive tone across text and so your words can be misconstrued. I can see his point on this, but to some degree the same could be said of verbal communication without body language.

Furthermore, I can write an email and then if it does not make sense I will rewrite it, changing it until all is clear. Of course with a phone call, you also can not re-read the conversation at a later date, nor can you forward the information on verbatim as you could an email, potentially introducing a chain of misunderstandings.

Email has plenty of benefits over the phone:

It is asynchronous so it is not instantly distracting, I can get to a logical break in whatever I am doing before I even look at your email.

You can send attachments, links, and anything else that is needed.

However, what really convinced me was the fact that the consultant said "I have just read the email and what you have said is quite clear, it is not your fault he misunderstood it". Had the misunderstanding originated from a phone call this would have been quite different, he would have taken the client word that we would of made this promise and failed to keep it.

Emails provide accountability which I find invaluable as a business owner.

Please review our entire FAQ page for answers to many of your questions. If you have a question you can contact us by email , we will be happy to answer them for you.

We do check and answer emails after business hours, if you do not get a reply within 24 hours, your email may of not went through due to technical issues with our form or was deleted by our SPAM filter.