Customer Agreement

By placing an order with us, you are agreeing to our customer agreement and FAQ section below.

WE WANT TO MAKE YOUR CHECKOUT AS FAST AND SAFE AS PAWSIBLE: Checkout in seconds anywhere, no typing required with this amazing FREE APP for your computer or mobile device. Dashlane checks you out and saves your receipts, all without a single keystroke. Click the link to get app now: Dashlane App

All of our payment options are processed on a secured page (https).

Payment Options Explained: We have 4 options of payment.

• Direct Credit Card Entry
• Google Wallet
• Personal Check
• Pampered Paw Gifts E-Gift Certificate

1. Payment by Direct Credit Card Entry:

Direct Credit Card Entry is processed through Stripe click here for their privacy policy, It's just like PayPal but BETTER, there is no fee to use this payment option. And no account needed.

Disputes via Stripe:

• If you have been accidently double charged for your order, you may email us and we will reverse the charge as soon as possible. This usually takes 3-7 business days to reflect as a credit on your credit card. You will get a email confirming this has been done.
• If you contact Stripe to dispute a legit charge, meaning you did not email us for your tracking and get a reply (usually within 24-48 hours) from us first. Or did not read the shipping timeframe listed on each item and in the FAQ section and get upset about the order not arriving in the time you wanted.

If you contact Stripe to dispute a legit charge and we can in fact show that the order is being delivered in the timeframe per our site or have a tracking number showing the order is in route or delivered. THEN, we will charge you a duplicate charge and refund this amount once the disputed charges are returned to our account. You will not have to be concerned about this happening if you contact us first and let us give you the status of your order and reclarify the time it takes to ship your order.

2. Payment by Google Wallet (aka Google checkout):

Orders paid through Google Wallet (aka Google checkout) You must have an account or set one up to use this payment option.

Please make sure your (ship to) is correct. Our system ships to the address listed on the Google form, so make sure they are all the right one because you will have to pay to ship it to where you meant to send it. Per Google guidelines we can ONLY ship to the ship to listed on their form.

3. Payment by Check:

No starter checks accepted. (This means if your name and address and phone # is not printed on the check we can not accept them)

Steps to Pay By Check:

Print your confirmation email and add it into your envelope along with your check.

Make check payable to: Tera Hamby

Address: Pampered Paw Gifts c/o Tera Hamby

5422 Passing Pine Lane, Zephyrhills, FL 33541

We wait until they clear before shipping. We will notify you when the payment is deposited and another confirmation once the payment has cleared.

Please note if your check bounces, after shipping your order.

You will get an invoice for payment by credit card along with a $25.00 fee.

If payment is not received, late fees will incur and we will send you to collections and it will be reported on your credit.

Also if you live in a state that prosecutes for check fraud, we will prosecute. This may sound harsh, but it is sad to think dog and cat people would be dishonest.

4. Payment by Pampered Paw Gifts E-Gift Certificate:

1. Simply select Gift Certificate Redemption on the Secure Checkout Page & Click the Order Now button, this will take you to the Gift Cert Entry Page

2. Type in your code on your gift certificate & Click the Order Now button

3. If your gift certificate redemption value is less than the total of your order; you will be sent back to select a different payment method to complete the order. If you have more than one gift certificate code type in the certificate code below click "order now" click the back button to add a second repeat as needed for as many Gift Certificate codes you may have.

Please list in the text box on the shopping cart page, more about the doggie or kitty cat. Date needed etc.. The more information on the breed, pet's name etc, the more the gift can be tailor made for your recipient. (see example image below)

Remember to click the update button so the message will be sent to us with your order. If you notice on your confirmation page at the bottom that you do not see your message please email us your message. If you do not get a reply within 1 day, email again to make sure the spam monster did not eat your email to us.

If the item(s) you are ordering is for a holiday, i.e. Easter... If no date is listed in the text box , we will ship the order as near to the holiday as possible.

We ship everything WELL wrapped, we can not be held liable for damages caused by the shipper. Send photos and document the damages to the shipping company, UPS,USPS or FED EX.

You may use only 1 discount code per order. Make sure and wait until you are all done shopping before adding the sales code, our basket is funny and won't delete a code once entered, so you will get an invoice for the difference owed if you enter more than one discount code. Or if paying via direct credit card entry, the discount that gives you the best credit will be applied but the other discounts will not be applied to your order.

FAQ Guide

I want to get your order to your fur babies special day, but you need to mark on your calendar 4-5 weeks before hand so you order it in time. Early orders are very welcomed.

They are your fur kids and if you really do love them you will not wait until the last minute to order. This goes for holidays too! Valentines and Christmas we are super busy, so you need to order early not a week or days before the big day or your order will not arrive in time. Remember we try to help grow and partner with mom and pop pet lover vendors, baking and making gifts with love and care one order at a time. So, patience and early ordering is crucial on your part.

What is Autoship?

Look for this symbol for items available for this option.

Welcome to an easy way to save time and money! With our Auto Ship Program, you will receive an additional discount off our everyday low prices as well as enjoy the convenience of automatic deliveries. Never worry about running out again.

You select how often you want to receive each item, and we'll automatically send out the orders on that schedule. You may change the Auto Ship frequency, item quantity and payment method at any time, JUST EMAIL US 1 WEEK BEFORE YOUR NEXT ORDER IS SET TO SHIP. There are no commitments or fees and you can cancel an auto shipment at any time.

How does the Auto Ship process work?

After you place your initial order here's what will happen:

1. We'll send you a reminder email before each auto shipment in case you need to update or change anything.

2. Shipment ready! We'll ship your order and charge your credit card entered as a direct credit card entry. If you choose to checkout with Google Wallet we will email you an invoice each month for payment instead.

3. We'll send you order and shipment confirmations to let you know the status of your order.

4. Your shipment arrives at your door!

It's that simple!

I ordered from you and live outside the United States, and did not us your international shipping service, where is my order?

At this time we only ship to the United States, unless you use our partner to set up an adress in the United States. If you did not read this and ordered something without doing that first, you will get your money refunded within 30-60 days.

If you use our partner we can ship to non-US residents:

International Shipping with MyUS.com

We do not suggest ordering any perishable items, they may spoil in transit.

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note: Use MyUS.com's Personal Shopper service to make a purchase from pamperedpawgifts.com. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com.

2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

Why was my order not shipped Express like I paid for?

You ordered something that does not ship express shipping, look at the item and read the description, it will state do not order express shipping on this item.

If you still ordered the item express shipping, what we will do for you since you paid more for shipping is put your order before all other orders we got for the day and make it first so that it will go out sooner. We will not give you a refund, you are paying for us to put your order ahead of everyone else's for that day. Now it does not mean it will ship faster but will be shipped before all other orders taken that day.

Does Pampered Paw Gifts use Green packing?

Yes! Pampered Paw Gifts sends gifts in recycled boxes and recycled packing peanuts. We also do not send invoices in our packages to save trees. Some of our sister companies do, we always ask them to refrain whenever possible to save a tree.

Also, Pampered Paw Gifts .com does not have a catalog in order to help save trees! Our newsletter is digital only so no paper is used for it as well.

We ship mostly via USPS:

The Postal Service has the largest civilian alternate fuel vehicle fleet in the nation. Priority Mail and Express Mail boxes and envelopes are Cradle to CradleSM certified. So they can go right in the recycling bin. They use water-based inks to print stamps. They use refined bio-based oil, alternative fuels such as compressed natural gas, hydrogen, or ethanol gas, and re-tread tires on our fleet of Postal vehicles They 're constantly streamlining our delivery routes to reduce driving time and fuel use.

Why did my order not have everything I ordered in one box?

Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order.

Usually you will get your gifts and non-perishable items before you get your treats because most must be made fresh for your order and ship 3-7 days after you have placed your order.

What is your shipping policy?

Currently, we only ship within the US. unless you use our partner to get a U.S. address. We can not shipsome items to PO Boxes per listed in that items description. We do not ship to military addresses (APO/FPO DPO) due to issues of items not arriving to their destination.

See below for the shipping options available. Our shipping rates are automatically calculated and displayed for your approval before you submit payment on-line.

• Any orders received after 5pm EST will be considered ordered the next business day.
• Orders are not delivered on Sunday or USPS Listed Holidays.

Please keep in mind we may take an extra 2-4 days to ship during the busy holiday season. During the month of JAN-FEB. for Valentine's Day and starting in September until the end of the year.

USPS Priority (Don't forget about holidays like President's Day, etc, when mail will not run)

Below is the expected guess transit time to arrive using USPS Priority, it is best to read when the specific item will ship. This info. will be listed at each item description:

The day of order is determined by the time ordered- Any orders received after 5pm EST will be considered ordered the next business day.

If you order on Sunday or Monday before 5pm EST, your order should ship the next Friday and arrive in 2-3 days.

If you order on Tuesday-Wednesday before 5pm EST, your order should ship the next Monday and arrive in 2-3 days.

If you order on Thursday or Friday, your order should ship the next Tuesday and arrive in 2-3 days.

If you order on Saturday before 5pm EST, your order should ship the next Wednesday and arrive in 2-3 days.

What is status of my order?

If you email us a request, you will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the timeframe expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

Can I cancel my order?

Because we processes our orders in "real time" once an order has been submitted it cannot be changed. Orders refused once processed for shipping and returned will be treated as a cancellation on your part and will not be refunded. If we are unable to process your order due to an item being unavailable, please note a refund may take up to 30-60 days.

Shipping Tracking or Delivery Confirmation:

If you email us a request, you will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the timeframe expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another company's performance. We trust you will understand.

USPS,UPS,FEDEX Delivery Confirmation service only confirms that a shipment has been delivered. Delivery Confirmation data may or may not show the exact time a shipment has entered the system. USPS Express Tracking provides actual real-time tracking of a shipment (documents the shipment location from the time it enters the shipper's system). We do not guarantee delivery dates or shipping times unless specifically guarantee by the shipper (USPS, UPS, FEDEX).

Once a package is delivered we do not accept responsibility for any damage or loss that occurs after carrier delivery. Delivery is defined as the time of delivery indicated by USPS delivery confirmation, USPS signature confirmation. By ordering through our website, the buyer/purchaser agrees to accept any and all of the following as proof of delivery: USPS delivery confirmation or USPS signature confirmation information. If there is proof of delivery as stated above, we take no responsibility for lost merchandise. If there is proof of delivery as stated above, we take no responsibility for lost merchandise. If there is proof of delivery as stated above, it is the customer's responsibility to submit a claim with the shipper (UPS, FEDEX,USPS) .

Please note that if you have a valid loss/damage claim, we will provide a new shipment as soon as we receive reimbursement from the insurance company (may take up to 45 days). If you need an order sooner, you will have to resubmit your order and the cost of the original order will be refunded as soon as we receive the insurance reimbursement.

Misdirected/Undeliverable Packages

If you email us a request, you will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

With the volume that USPS, FEDEX and UPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination or does not reach it within the timeframe expected. It is very unfortunate when this happens.

By providing you a tracking information showing we did send your order, we cannot provide a financial guarantee on another companies performance. We trust you will understand.

Please make sure your (ship to) is correct. Our system ships to the address listed on the Google form, so make sure they are all the right one because you will have to pay to ship it to where you meant to send it. Per Google guidelines we can ONLY ship to the ship to listed on their forms.

If the following conditions apply, the customer will be responsible for the cost to reship the order:

• If we send a shipment to the correct address and it is undeliverable (examples of this would be if you do not pick up the package at the post office or if you are not able to receive express packages in person)
• If you provide us with the wrong address
• If the shipment is delayed to due to shipper's (UPS,FEDEX,USPS) error
• Please make sure your (ship to) is correct. Our system ships to the address listed on the Google form, so make sure they are all the right one because you will have to pay to ship it to where you meant to send it. Per Google guidelines we can ONLY ship to the ship to listed on their form.

What is your return/exchange policy?

Because our Items are custom assembled, all sales are final except for defective products. Lost or damaged items during shipment are the responsibility of the carrier.

For Health reasons Returns/Exchanges will NOT be accepted. ALL SALES ARE FINAL.

This includes: beds, furniture, carriers, toys, gifts, clothing, harnesses, bakery items and bandanas are not returnable.

SO PLEASE MAKE SURE YOU ORDER THE RIGHT ITEM AND SIZE.

If the customer is not available at delivery time or the item (s) are perishable and returned to us due to incorrect address given by the customer . The customer is responsible for cost on all items that are no longer sellable due to the items perishable nature, shipping charges and reshipping charges.

Site Policies:

Site Content: Some images on this website may have been borrowed from other entities on this world wide web. Proper credit will be given to any and all known owners. If your licensed property appears on this website, and you wish it to be removed, please let the Webmaster know. In addition, any links, quotes, or other statements made by any persons other than Pampered Paw Gifts or it's members do not necessarily reflect the intent or opinion of Pampered Paw Gifts.

Policy Changes: From time to time, we may find it necessary to alter/change certain store policies to better serve our clients. Please review our FAQ page often for changes and updates, as they are subject to change without notice.

Links to Other Web Sites: Please be aware that when you click on links that take you to third party web sites, you will be subject to their respective privacy policy. Pampered Paw Gifts cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site.

Ordering Assistance: Do not be shy! We are here to help you with your order and answer any questions that you may have. Feel free to contact us by e-mail. We answer each email in the order in which it was received. We are dedicated to providing excellent customer service to every customer, one customer at a time.