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FAQ Guide

What are Buyer Rewards?

What about Canceling my order?

Why was my order not shipped Express like I paid for?

Does Pampered Paw Gifts use Green packing?

What is your shipping policy on bakery items that state 3-4 days to ship?

Why did my order not have my treats or cake?

What is your shipping policy for other items?

What is the status of my order?

Do I need a ice pack?

What makes your store better than the rest?

Do you charge any fees for use of Paypal or Google?

Do I have to sign up for a PayPal or Google account to order?

What is your return policy on Strollers?

Why was my order not shipped Express like I paid for?

You ordered something that does not ship express shipping, look at the item and read the description, it will state do not order express shipping on this item.

If you still ordered the item express shipping, what we will do for you since you paid more for shipping is put your order before all other orders we got for the day and make it first so that it will go out sooner. We will not give you a refund, you are paying for us to put your order ahead of everyone else's.

What are Buyer Rewards?

Buyer Rewards Earn Free Money
The Pampered Perks Buyer Rewards Program is our way to reward you for making purchases with us. We value your business and for every dollar you spend, you'll earn points redeemable on future purchases at our on-line store Pampered Paw Gifts. The more you buy, the more points you earn for every dollar you spend. The only thing you need to do is make sure you set up an account the first time you check out.

Here's how it works. Starting with your first order, you will be placed at one of the following program levels based on the amount you spend with us. The more you spend, the greater the discount you receive. All products on either of our stores qualify toward Rewards Points.

Level	Cumulative Dollars Spent (Low Range- Hi Range)	Points Required to =$1.00	Points Earned per Dollar
Bronze Bones	$1.00-$150.99	1,000	20
Silver Whiskers	$151.00-$500.99	1,000	50
Golden Paws	$501.00-$1,500.99	1,000	100
Platinum Pooches	$1,500.00-$9,999,999,999.00	1,000	150

As an example, if you place your first order with us today for $150, you will earn 3,000 points that will be redeemable on your next order with us. 3,000 points is worth a discount of $3. If you then place another order with us for $100, you will qualify for the Silver Whiskers Level of Rewards Points on that order and earn 5,000 more points. You would then have a total of 8,000 points worth $8 on any future order. You can redeem points immediately or "bank" them for future purchases. Once you reach $1,500 worth of purchases in a 12 month period, you will achieve the Platinum Pooches level and earn 150 points per dollar you spend with us.

What makes your store better than the rest?
We think every doggie and kitty cat should get a gift, so we keep our prices pretty close to our cost.
It is our idea that with excellent service and customers' re-orders and telling others about us, that we will grow slowly but in the right way.

As we grow we put a lot back into the local and national rescue groups that need our help so much! They do so much with so little.

We are not like most companies, we offer some of the fastest production times available. Most companies take your order and then send it over seas to be manufactured adding days or even weeks to production time. And your “personalized” gift is made by a foreign assembly line drop shipper warehouse.

All of our orders are hand made upon order in-house and can therefore turnaround most orders much faster than other companies. By having a deep inventory, equipment on-site and an empowered and knowledgeable staff, we offer unparalleled production times, superior customer service, and inspiring flexibility. Drop us an email before you decide there is not enough time to get the product you want.

We guarantee that we have the lowest prices & fastest shipping online or we will match our competitors price and give you an additional 10% off ! Price guarantee in all fairness must be on a gift with similar or equal number of treats, toys, container size, delivery costs and time as one of our gifts sold. We have searched the web and bought similar gifts from other companies, that took weeks to deliver a gift basket!

Does Pampered Paw Gifts use Green packing?

Yes! Pampered Paw Gifts sends gifts in recycled boxes and recycled packing peanuts.

We ship via USPS:
The Postal Service has the largest civilian alternate fuel vehicle fleet in the nation.
Priority Mail® and Express Mail® boxes and envelopes are Cradle to CradleSM certified. So they can go right in the recycling bin.

They use water-based inks to print stamps.
They use refined bio-based oil, alternative fuels such as compressed natural gas, hydrogen, or ethanol gas, and re-tread tires on our fleet of Postal vehicles
They ’re constantly streamlining our delivery routes to reduce driving time and fuel use.

The Postal Service has the largest civilian vehicle fleet in the nation and over 43,000 of them are alternative-fuel capable. Their E-85 alternative-fuel project put 584 ethanol-powered vehicles on the road in Minnesota alone. Since they primarily refuel at commercial retail fueling locations, their fleet generates demand for alternative fuels nationwide.
General Motors and the Postal Service worked together to test the GM HydroGen3 fuel cell minivan for deliveries in the Washington, D.C. metro area and Irvine, CA—the first commercial use of a fuel cell vehicle in the nation. Their other vehicle technology efforts include advanced diesel vehicles, hybrid electric vehicles, and electric CitiVans, which are recognized by the EPA as zero emission vehicles.
They are upgrading their buildings to reduce energy use. their objective is to reduce our energy consumption 30% by 2015.
They deliver the mail in the most energy-efficient way possible—a third of our deliveries are made on foot.

Also, Pampered Paw Gifts does not have a catalog in order to help save trees! Our newsletter is digital only so no paper is used for it as well.

Why did my order not have my treats or cake?

If you ordered a treat that takes 3-4 days to ship, it will ship separately from the rest of your order. You will know if the treat or item takes 3-4 days to ship because under the description will state this for the item. Refer back to your item.

What is your shipping policy on bakery items that state 3-4 days to ship?
Due to the volume of cakes made at most we ship within four (4) business days of order placement. Currently, we only ship within the US.

See below for the shipping options available. Our shipping rates are automatically calculated and displayed for your approval before you submit payment on-line.

Any orders received after 5pm EST will be considered ordered the next business day.
Orders are not delivered on Sunday or USPS Listed Holidays.

Further Details on Shipping Methods:

We ship: USPS PRIORITY (Delivery in 2-3 days)

Orders are not delivered on Sunday or Holidays.

USPS Priority- (Don't forget about holidays like President's Day, etc, when mail will not run)

Below is the expected transit time to arrive using USPS Priority:

For Example: (The day of order is determined by the time orderd- Any orders received after 5pm EST will be considered ordered the next business day.)

If you order a cake Wednesday at 5:15pm EST, your order will be processed Thursday, it will ship the next Tuesday and arrive in 2-3 days.

If you order on Sunday or Monday before 5pm EST, your order will ship the next Friday and arrive in 2-3 days.

If you order on Tuesday-Thursday before 5pm EST, your order will ship the next Monday and arrive in 2-3 days.

If you order on Friday before 5pm EST, your order will ship the next Tuesday and arrive in 2-3 days.

If you order on Saturday before 5pm EST, your order will ship the next Wednesday and arrive in 2-3 days.

Order Status
You will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.With the volume that USPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination within the timeframe expected. It is very unfortunate when this happens however, we cannot provide a financial guarantee on another company’s performance. We trust you will understand. USPS Track & Confirm or you may e-mail us. Please include your name and order number. We will happily respond within 24 hours

Order Cancellations
Because we processes our orders in "real time" once an order has been submitted it cannot be changed. Orders refused once processed for shipping and returned will be treated as a cancellation on your part and will not be refunded. If we are unable to process your order, please note a refund may take up to 30 days.

Shipping Tracking or Delivery Confirmation: All of our orders are sent with Delivery Confirmation or
Tracking. Additionally, orders over $100 are shipped with Signature Confirmation/Signature
Receipt, no exceptions. USPS Delivery Confirmation service only confirms that a shipment has been
delivered. USPS Delivery Confirmation data may or may not show the exact time a shipment has entered
the system. USPS Express Tracking provides actual real-time tracking of a shipment
(documents the shipment location from the time it enters the shipper’s system). We do not guarantee
delivery dates or shipping times unless specifically guarantee by the shipper (USPS).

Once a package is delivered we do not accept responsibility for any damage or loss that occurs after
carrier delivery. Delivery is defined as the time of delivery indicated by USPS delivery confirmation, USPS
signature confirmation. By ordering through our website, the buyer/purchaser agrees
to accept any and all of the following as proof of delivery: USPS delivery confirmation or USPS signature
confirmation information. If there is proof of delivery as stated above, we take no
responsibility for lost merchandise. If there is proof of delivery as stated above, it is the customer’s
responsibility to submit a claim with the shipper (USPS) or with their credit card company.

Please note that if you have a valid loss/damage claim, we will provide a new shipment as soon as we
receive reimbursement from the insurance company (may take up to 30 days). If you need an order
sooner, you will have to resubmit your order and the cost of the original order will be refunded as soon
as we receive the insurance reimbursement.

Proof of delivery: The buyer/purchaser agrees to accept USPS delivery confirmation or USPS signature
confirmation as proof of delivery. Delivery is defined as the time of
delivery indicated by USPS delivery confirmation or USPS signature confirmation. By
ordering through our website, the buyer/purchaser agrees to accept any and all of the following as proof
of delivery: USPS delivery confirmation or USPS signature confirmation. If
there is proof of delivery as stated above, we take no responsibility for lost merchandise. If there is
proof of delivery as stated above, it is the customer’s responsibility to submit a claim with the shipper
(USPS) or with their credit card company.

Misdirected/Undeliverable Packages: If an error is made on our part in addressing a package, we will
pay to reship the package. As a courtesy we will contact USPS about your order and forward you the request and any updates on the inquiry.
If the following conditions apply, the customer will be responsible for the cost to reship the order:

if we send a shipment to the correct address and it is undeliverable (examples of this would be if
you do not pick up the package at the post office or if you are not able to receive express
packages in person),
if you provide us with the wrong address,
or if the shipment is delayed to due to shipper's (USPS) error
(unless the package is guaranteed by the shipper).

Return/Exchange
Because our Gift Baskets are custom assembled, all sales are final except for defective products. Lost or damaged items during shipment are the responsibility of the carrier.

If the customer is not available at delivery time and the product is returned to us. The customer is responsible for all shipping charges and reshipping charges.

What is your shipping policy?
Since all the baskets are assembled by hand, we ship our made-to-order gifts usually next business day, if it will be longer we will notify you as soon as possible via email. At most we ship within two (2) business days of order placement. Currently, we only ship within the US. Please keep in mind we may take 2-4 days to ship during the busy holiday season starting in September until the end of the year.

See below for the shipping options available. Our shipping rates are automatically calculated and displayed for your approval before you submit payment on-line.

When calculating shipping time, Please do not include the actual ship date.
A "Business Day" is defined as Monday thru Friday from 10am until 5pm EST
Any orders received after 5pm EST will be considered ordered the next business day.
If your order has treats,to ensure your gift is not stuck on a truck or in a post office hanger, we will only ship Monday-Thursday, if it is a non perishable item we will ship on a Friday.
Orders are not shipped on Saturday, Sunday or Holidays.

Further Details on Shipping Methods:

We ship: USPS PRIORITY (Delivery in 2-3 days) or USPS EXPRESS (Delivery Next Day-2 days)

USPS Priority- (Don't forget about holidays like President's Day, etc, when mail will not run)

Packages are delivered in an average of 2-3 days, if ordered on Mon-Wed your order will ship out the next business day and if ordered on a Thursday or Friday it will ship on Monday, if it is a non perishable item we will ship on a Friday.

Below is the expected (but add 1 day for worse case if you are in a Yellow or Brown State) transit time to arrive using USPS Priority:

For Example: (The day of order is determined by the time orderd- Any orders received after 5pm EST will be considered ordered the next business day.)

If you order a cake Wednesday at 5:15pm EST, your order will be processed Thursday, since it is a perishable item, we will not ship it Friday, it will ship Monday.

If you live in Florida (Yellow) and you order on Tuesday your order will ship Wednesday and you will get your order on Friday.

If you live in Florida (Yellow) and you order on Thursday your order will ship Monday and you will get your order on Wednesday.

If you live in Georgia (Brown) and you order on Tuesday your order will ship Wednesday and you will get your order on Saturday.

If you live in Georgia (Brown) and you order on Thursday your order will ship Monday and you will get your order on Wednesday.

If you live in California (Green) and you order on Tuesday your order will ship Wednesday and you will get your order on Monday.

If you live in California (Green) and you order on Thursday your order will ship Monday and you will get your order on Thursday.

USPS Express- (Don't forget about holidays like President's Day, etc, when mail will not run)

Next Day Delivery Express Mail® items need to be ordered based upon Eastern Standard Time.

The day of order is determined by the time ordered- Any orders received after 5pm EST will be considered ordered the next business day.)

For us to meet our delivery commitment, Please place your order:

Monday before 5pm EST if you need your order Wednesday
Tuesday before 5pm EST if you need it Thursday
Wednesday before 5pm EST if you need it Friday
(See example below for Thursday-Sunday orders.)

Examples for Thursday-Sunday orders for next day delivery:

If you order Thursday, Friday, Saturday or Sunday the gift will be mailed Monday and arrive by noon or 3pm (your time) on Tuesday.

You can still order by express mail after 5pm (EST) time; however, the same service guarantee will not be available, it will however still be delivered second-day delivery. (See example below.)

Examples for Second day delivery:

If you order Monday after 5pm (EST) the gift will be mailed Tuesday and arrive by noon or 3pm (your time) on Thursday.
If you order Tuesday after 5pm (EST) the gift will be mailed Wednesday and arrive by noon or 3pm (your time) on Friday.

Order Cancellations
Because we processes our custom made orders in "real time" and fulfillment begins right after an order is placed, once an order has been submitted it cannot be changed. Orders refused once processed for shipping and returned will be treated as a cancellation on your part and will not be refunded. If we are unable to process your order, please note a refund may take up to 30 days.

if we send a shipment to the correct address and it is undeliverable (examples of this would be if
you do not pick up the package at the post office or if you are not able to receive express
packages in person),
if you provide us with the wrong address,
or if the shipment is delayed to due to shipper's (USPS) error
(unless the package is guaranteed by the shipper).

Return/Exchange
Because our Gift Baskets are custom assembled, all sales are final except for defective products. Lost or damaged items during shipment are the responsibility of the carrier.

If the customer is not available at delivery time and the product is returned to us. The customer is responsible for all shipping charges and reshipping charges.

Do you charge any fees for use of Paypal or Google?

There is no additional fee charged for Google but there is an additional charge of 5% of your total order for Paypal.

Do I have to sign up for a PayPal or Google account to order?
No for PayPal. If you do not wish to sign up for PayPal, select “Continue” on the payment screen and you can enter a credit card without signing up for PayPal.

Yes for Google, in order to ensure better service and security, they ask you to set up an account. It doesn't take very long promise.

Does Pampered Paw Gifts have a newsletter?
Yes we do. If you would like to sign up for our quarterly newsletter, please sign up below:

Newsletter Sign Up Form

How do I include a message with my order?
A: There's a message box on the order form where you can add a message. If it is not there please email us your message and we will reply back to confirm that we got it.

What if I want a special theme or extra large gift?
Pampered Paw Gifts® will be happy to work with you and customize any of our "goodies". Our Custom Signature Baskets are one-of-a-kind that we create especially for you & your pet’s special event! All we need is an idea or a theme, & we can put together something very special for that very favorite four-legged friend in your life! Any size from a gift bag to a trunk can be designed & filled for you. If you are interested in an item that does not list your size or style requirement, please feel free to contact us. Many of our items can be specially ordered to accommodate your needs. Priced according to style & content. Please email us for pricing.

Are all your products Kosher certified?
All Exclusively Dog Cookies are Kosher. Our Pooch party cakes are as well. You can review the certified letter here.

My spouse/child just ate a cookie. Is it safe?
We don't advise people to eat Dog Cookies because they are for your dog. However, there is no risk or harm in eating them. They are all made with human-grade ingredients.

How much should I feed my pet?
This of course, depends on many factors like the size of your dog, weight, amount of daily exercise, diet, etc. Use this as a general guideline for daily feeding:

Breed Size	Classic Cookies & Gourmet Wafers	Sandwich Cremes	Best Buddy Bits	Best Buddy Bones
Toy	1-2	1-2	5-10	1-3
Small/Medium	2-3	2-3	8-15	3-6
Large	4-5	4-5	12-25	5-10
Giant	5-6	5-6	15-35	6-12

Do I need a ice pack?

For the warmer summer months (April thru September or to very warm climates, any time - (temperatures over 70-72 degrees " plus warm delivery trucks"), we offer special re-usable earth friendly, flexible ice packs.

When done, just throw them back in the freezer until you're ready to use them again. Each pad measures 3.1" x 3.7" and contains a special, super absorbent material.

These pads are completely non-toxic. Most ice packs on the market today contain Urea, a waste byproduct. These ice packs DO NOT contain waste byproducts!

In addition, these ice packs do not release the water once they thaw out. The cost of each ice-pack is $1.00. You may choose to add more than one, depending on the size of your order. We have listed the recommended number of packs with each item listing. If you would like to include ice-packs in your shipment, you must add them to your cart.

PLEASE NOTE:
We cannot be responsible for the condition of your treats or cakes upon arrival, if weather conditions dictate that it should be packed with a ice pack but you do not choose the ice pack option or the proper number of packs to properly keep your treats from melting.

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What is your return policy on Strollers and Pet Furniture?

Damaged Shipments and Shortages -

All merchandise becomes the property of the purchaser when the carrier accepts and signs for the shipment. If you receive a damaged or short shipment, please note this on the Freight Delivery Record if evident at the time of receipt. Also notify the carrier (UPS, FedEx, etc.) and our Customer Service Department immediately. IMPORTANT! Before the carrier will process a claim, its representative must inspect the merchandise and shipping carton. Do not discard or destroy any cartons.

Defective Merchandise -

ALL PRODUCTS MUST BE RETURNED TO THE MANUFACTURER. We do not repair or make adjustments on used merchandise. The item must be returned to the manufacturer or authorized service center for repair or replacement. Any merchandise found defective after use is subject to the factory warranty and should be returned to the manufacturer.

Warranties -

We offer no warranties or guarantees, expressed or limited, other than those supplied by the manufacturers of the products which we offer for resale.

1) Defective merchandise should be returned directly to the manufacturer and Pampered Paw Gifts will have no obligation to provide credit for defective merchandise.

To assure prompt and accurate credit to you on returned merchandise, please follow these steps:

1) A “Return Authorization Number” must be obtained by contacting our Customer Service Department in writing by email. Once you email us your return request and valid reason, we will reply with your Return Authorization Number. This number will be valid for 30 days.

2) A “Return Authorization Number” must be clearly indicated on the outside of each package or the package will be refused.

3) Credit will be given on errors that are clearly a Pampered Paw Gifts error provided returns are requested within 10 days from receipt of merchandise.

4) Returns on merchandise other than a Pampered Paw Gifts error, may be assessed a restocking fee of $4.95 per item or 15% - whichever is greater. Pampered Paw Gifts has no obligation to authorize a return requested after 10 days have passed from the receipt of retail dealer merchandise.

5) Pampered Paw Gifts will have no obligation to provide credit for returns unless the merchandise is in the original carton in original condition (including: packaging, manuals, warranties, accessories, security seals, etc.). We cannot accept returns with retail price tags.

6) The original vendor box should be packed in a heavier shipping box with proper packing material to protect the merchandise. We suggest all returns be sent by traceable carrier. You must pay all costs related to return shipping, if returning merchandise other than a Pampered Paw Gifts error.

7) Returns will not be accepted freight collect or C.O.D., nor does Pampered Paw Gifts have an obligation to reimburse shipping pick-up charges.

8) Defective merchandise should be returned directly to the manufacturer and Pampered Paw Gifts will have no obligation to provide credit for defective merchandise. You may contact us for their address.

Refused Shipments -

Unless instructed otherwise, do not refuse shipments as this will result in an unnecessary freight and handling charges. Please accept the shipment and call our Customer Service Department for assistance. Customers who refuse shipments will only be sold to on a prepayment basis. In addition, actual freight costs to and from the shipping point as well as a 15% restocking fee will be charged. All charges must be paid in full before any additional orders will be shipped.

Still have unanswered questions?
Please review our Customer Care policies and procedures for answers to many of your questions. If you have a question you can contact us by email , we will be happy to answer them for you.

We do check and answer emails after business hours, if you do not get a reply within 2 business days, your email may of not went through due to technical issues with our form or was deleted by our SPAM filter.

Simply email us directly: w...@p...s.com

Our Hours of Business are Mon. - Fri. 10:00 am to 5:00 pm (EST)

The Current Local Time Is:

You can write to us at the following address:

Pampered Paw Gifts
Customer Service
5422 Passing Pine Lane
Zephyrhills, FL 33541